COVID-19

Dear valued guest,


We are glad to welcome you back, with the continuation of the situation in fighting against the Corona
virus “COVID -19”, we will implement preventive protocols to ensure the safety procedures for all our
valued guests, providing the best service, as we ensure you a safe stay, as always, the safety and health
of our guests, as well as all of the hotel's staff, are of utmost importance to us and one of our top
priorities. Among the most important measures and protocols advised by WHO, the Ministry of Health
and population in Egypt to follow the below:


Check-in and accommodation:
- All suitcases will be sanitized at the reception, at the main entrance & will be delivered to the guest
room.
- Check-in process will be handled by the front office team electronically.
- Social distancing signs placed in the lobby.
- All guests are checked for fever prior lobby entrance and each time they entered the hotel.
- All staff are wearing safety apparels (masks and gloves).
- Masks and gloves will be handled to the guests upon arrival free of Charge.
- Maximum room occupancy is 02 Adults and 02 children (under 12 years old).

Swimming pools, Beach and public areas:
- Disinfecting and sanitizing swimming pools regularly using globally approved chlorine ratios.
- Sanitizing seating areas / sunbeds around pools and beach regularly.
- Respecting social distancing in regards to sunbeds distribution.

Restaurants and bars:
- Banning "self-service at the buffet" in restaurants, while allowing buffet service, following the
established operating rules for the restaurants.
- Two meter space between all tables in restaurants, while respecting social distancing regarding the
distribution of dining tables.
- All drinks will be served in a disposable cups.

 

Housekeeping service:
- As we run only 50% of the hotel room in order to maintain the privacy & social distancing with
healthier environment for our guest. Therefore, there will be a vacant room between every two
occupied rooms.
- Rooms sanitized and Shut for12 hours before any new guest check-in.
- Rooms will be sanitized using approved chlorine,
- Housekeeping service will be according to the guest’s request.

Entertainment and Spa regulations:
- Visitors from outside the hotel are welcomed in the a la carte restaurants, while adhering to the
established percentage of occupancy.
- Spa, Jacuzzi and Sauna will be closed.
- According to the instructions, night activities will be on Hold.

Safety Control:
- Hand sanitizers are available in common areas.
- Corridors and public areas will be sanitized regularly.
- Clinic with specialized medical staff operating on 24/7.
- Staff undergo regular training to maintain awareness and ensure quality regarding safety protocols in
dealing with guests.

In case of a guest tested positive:
According to what is decided by the Ministry of Health. If any of the guests tested positive; a direct
contact with Ministry of health will be held to assure the necessary measures will be applicable
.